FAQ

1. What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

2. Can I cancel or modify my order?
Yes, you can request a cancellation or modification of your order within 24 hours of placing it. Please contact us at nilra.business.2025@gmail.com with your order details, and we will assist you accordingly.

3. What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days of receipt. The product must be unused, in its original packaging, and in the same condition that you received it. For more details, please refer to our Refund Policy.

4. Do you have products for both cats and dogs?
Absolutely! We provide suitable products for both cats and dogs, and we choose them carefully to meet the specific needs of your pets.

5. What is your shipping policy?
We offer free shipping within Canada for all orders. Shipping times may vary depending on your location. For detailed information, please refer to our Shipping Policy.

6. How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

7. Do you ship internationally?
Currently, we ship to select international destinations. Shipping rates and times may vary. Please refer to our Shipping Policy for more details.

8. How can I contact you for support?
You can reach us anytime at nilra.business.2025@gmail.com or use the contact form on our Contact Us page. We’re here to help!

9. Are your products safe for pets?
Yes, all our products are carefully selected to ensure they are safe, durable, and suitable for pets. Your pet's well-being is our priority.

10. How do I create an account?
Creating an account is easy! Click on the "Account" icon at the top of the page and follow the steps to register. Having an account allows you to track your orders and manage your preferences.